Our Promise

Warranty & Guarantee

Just as the sun’s light is constant, our commitment to the quality of your Shams piece is unwavering.

Quality Craftsmanship

Lifetime Authenticity

Every Shams piece is crafted using the finest gold, inspired by the 25-year legacy of our Ugarit-rooted artistry. We guarantee the purity and authenticity of our materials for a lifetime.

Each necklace is accompanied by a certificate of authenticity, ensuring that your piece of "living art" is as genuine as the history it represents.

Shams Guarantee

One-Year Limited Warranty

We take pride in our 25 years of craftsmanship. Should any structural defect in the gold or clasp occur within 12 months of purchase, we will repair or replace your piece at no additional cost.

  • Coverage includes manufacturing defects and structural integrity.
  • Does not cover accidental damage, loss, or normal wear and tear.

The Shams Assurance

Certified Quality

Rigorous inspection of every letter and link before it leaves our atelier.

Expert Repair

Access to our master craftsmen for maintenance to ensure your legacy lasts forever.

Global Support

Dedicated care for our clients worldwide, from Latakia to the world.

Need Assistance?

Our concierge team is here to help you preserve your piece of history.

Contact Support